Frequent questions

Click the account icon at the top of the website and follow the on-screen instructions to create an account or sign in. If you need help accessing your account, please email info@keida.co.uk.

For an estimated delivery timeframe to your address, please contact info@keida.co.uk before ordering. If you have already placed an order, include your order number so we can help with your enquiry.

To order, navigate the site, add the desired products to the shopping cart, then follow the instructions to complete the order and enter delivery and payment details.

You can pay online using the payment methods displayed at checkout. Cash on delivery is not available.

You can view your order status using the link in your order confirmation email. If tracking details are provided when your order is dispatched, use those details to follow your delivery. For help, email info@keida.co.uk with your order number.

Delivery charges are shown at checkout before you complete your purchase. For information about return postage costs and arrangements, please email info@keida.co.uk with your order number and reason for return.

Please email info@keida.co.uk as soon as possible with your order number and the change or cancellation you would like to request. We’ll check whether your request can be accommodated before dispatch. If your order has already been dispatched, please contact us for guidance on the next steps.

For details on returning products, please consult our return policy on our website.

To request a return, email info@keida.co.uk with your order number and the item(s) you wish to return. If an item is damaged, faulty or incorrect, please describe the issue and include photos where possible. We’ll provide the return address and instructions.